Careers > Open Positions > Inside Sales Associate

Inside Sales Associate

Little Chute, WI

17-02-125

The Inside Sales Associate (ISA) will work closely with other team members to assist in the quoting process and Sales support.  This role will also provide continuous follow-up to team members on project statuses, and work with internal and external sources to ensure customer satisfaction.


Essential Functions

  • Complete vendor deal registrations to protect applicable opportunities.
  • Prepare simple quotes with pertinent information based on given requirements. Quote and place orders for customers as requested through service requests and Solution Consultants. 
  • Communicate with customers via phone and email regarding requests/questions.
  • Communicate with service coordinators to have engineers assigned to service work.
  • Track remaining hours on service blocks of time and quote new service blocks based on customer demand.
  • Process and track Data Center renewals for assigned Sales team.
  • Work closely with service coordinators, Purchasing, and Accounting to ensure the full cycle of a sale is completed timely and accurately.
  • Be the liaison between Accounting and your assigned Sales team for problems regarding collection issues, order questions, service block follow-up, missing signatures, and other situations needing resolution.
  • Manage pertinent aspects of the sales, service and support processes for Sales team to maximize profitability.
  • Escalate ongoing or "hot" issues to the Inside Sales Representative (ISR) for resolution as needed.
  • Track orders, provide updates, and communicate with your team ISR if there are any backorders or issues.
  • Assist team ISR with initiating and processing RMAs, internally and with the customer.
  • Stay up to date with product and service offerings and inform team of special vendor promotions or product announcements to enhance the customer and Sales relationship.
  • Assist with team's marketing efforts to drive more business.
  • Perform other duties, as assigned.

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Ambition - The drive to achieve personal advancement.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company policy.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Following a systematic method of performing a task.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

Skills & Abilities

Education: ‚Äč
  • Associate’s Degree, preferred.

Experience:
  • 1-2 years of administrative experience, preferred.
  • 1-2 years of industry experience, preferred.

Computer Skills:
  • Proficiency using a computer and working with Microsoft Office Suite, required.
Equal Opportunity Employer - Disabled/Vets

Other Positions

Pewaukee, WI

Little Chute or Pewaukee

Phoenix, AZ

Little Chute

West Des Moines, IA

West Des Moines, IA

Little Chute, WI