Careers > Open Positions > Managed Services Engineer

Managed Services Engineer

West Des Moines, IA

17-02-123

The Managed Services Engineer is responsible for providing high quality technical support and systems solutions to our customers.
 


Essential Functions

  • Provide network design assistance, review, validation, and optimization of systems and protocols.
  • Obtain knowledge on other technologies, as directed by customer demand.
  • Contribute to product selection and research, configuration standards and best practices
  • Cross-Education/Mentoring of other Heartland Engineers or Technicians or related personnel.
  • Ability to work in a team atmosphere.  At all times maintain a professional and respectful demeanor.
  • Project management as required by client.
  • Initiate process and procedures and ensure consistency of service delivery.
  • Proactively seek training/certifications to enable a broad base of understanding in the Helpdesk area – ultimately with a goal to resolve ~85% of customer calls without a Field Engineer visit.
  • Build relationships with Field Engineering team.
Work with the Engineering Team and schedule technical staff as needed to meet customer needs

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Active Listening - Ability to actively attend to, convey, and understand the questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company policy.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Skills & Abilities

  • Education/Certifications Preferred:
    • Bachelor's Degree (four year college or university)
    • Current industry standard certifications in areas of expertise
 
  • Experience Required:
    • Six months to one year of related experience.
Equal Opportunity Employer - Disabled/Vets

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