Careers > Open Positions > Returns Associate

Returns Associate

Little Chute, WI

17-02-149

                                                                                                  
Under the direction of the Parts Team Lead, the Returns Associate will work within the Supply Chain to process returns for hardware and software products. This individual will support all Sales teams as well as providing coverage to the Receiving department, as needed


Essential Functions

 
  • Accurately manage and process RMAs in a timely manner, meeting distributor and vendor guidelines.
  • Challenge denials for RMAs when guidelines are missed.
  • Work closely with Sales, Accounts Payable, and Accounts Receivable on RMA authorization and processing as needed.
  • Ensure accurate processing of vendor credits.
  • Maintain accurate records.
  • Follow-up on outstanding issues.
  • Work closely with Receiving department and provide regular coverage.
  • Accurately track and record purchase orders in order management system.
  • Other duties, as assigned.

Position Qualifications

  • Ability to work under pressure in a fast-paced fashion within a demanding environment.
  • Ability to effectively communicate, both written and oral, is required.
  • Self motivated to deliver accurate results in a timely manner.
  • Detail orientated and strong organizational skills.
  • Good understanding of technology hardware and software.
  • Ability to work as part of a team. 

Skills & Abilities

  • Education: Associate Degree or equivalent education and experience.
  • Experience: Prior purchasing/return experience, preferred.
  • Computer Skills: SharePoint and Microsoft Office experience, preferred.
Certifications & Licenses: None 
Equal Opportunity Employer - Disabled/Vets

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