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Success Story
Darboy Club


About the Darboy Club

Darboy Club, an award winning restaurant and banquet facility, needed a more efficient way for servers to submit food orders and track bar tabs. Their hand-written, paper-based system led to incorrect or incomplete orders and lost tickets, especially during busy times such as their Friday Night Fish Fry during Lent when they serve up to 1,700 guests. The facility size made it difficult for managers to be able to accurately judge appropriate staffing levels, leading to unnecessary labor costs.

Meetings and events are held at the Darboy Club. They wanted to provide wireless Internet access for the presenters and attendees at these events as part of their full-service offerings.

 

Solution

Heartland Business Systems implemented 15 Restaurant Manager POS terminals for the Darboy Club including the necessary data cabling. HBS provided on-site training and support on the day the system went live. The Restaurant Manager system streamlined the process for servers to enter orders and simplified the process for the kitchen and bar to fill the orders. The system includes real-time reporting on labor costs so managers know when to start sending some staff home. And employees use it to clock in and out, generating electronic files that can be used for payroll.

HBS also designed and implemented a wireless network for the building, so the Darboy Club now offers Internet access for events and meetings.

 

Impact

  • Food orders are prepared correctly and quickly, reducing guest wait times and increasing customer satisfaction
  • Bar tabs are tracked accurately, increasing revenue

Business Needs

  • Track bar tabs and ensure payment
  • Submit food orders completely and clearly
  • Determine appropriate staff levels for the restaurant
  • Automate work time tracking
  • Provide Internet access for meetings and events

 

Solution Components

  • 15 station POS system
  • Wireless Network
  • Data Cabling 

 

Technology

  • Restaurant Manager POS System
  • Wireless routers