Support and Maintenance to help protect your investments
CollabGuard is Heartland Business System’s Unified Communications complete support and maintenance offering. We customize CollabGuard to your business requirements. This way we can protect your Collaboration investment and offer the exact level of expert UC support you need. We are here for day-to-day operations support, emergency issues and critical situations. Let HBS support your Collaboration environment and enable you to concentrate on your business. Gain confidence and comfort knowing Heartland Business System’s UC Engineers are on your team.
Benefits and Features
- 24 x 7 x 365 Collaboration Support
- Industry leading and Certified UC Engineers
- Proactive software and hardware upgrade planning
- Decreased time to resolution for Collaboration issues
- Software bug identification and notifications
- Quarterly reports and status meetings
- Strategic Collaboration planning with quarterly UC update sessions
- Service level agreements for critical and non-critical incidents
- 1 year support contracts for customer flexibility
Pricing and Structure
- Competitive pricing structure
- One-time setup/assessment fee for system knowledge transfer and access
- Simple monthly fee to secure SLAs with HBS Collaboration resources
- Only pay for what you use on a per-call basis.
- Other companies charge a flat rate, use-it-or-lose pricing structure.