Careers > Open Positions > Associate Mitel Engineer

Associate Mitel Engineer

Little Chute,WI


Consulting Associates are responsible for providing technical support to our customers and implementing solutions at the direction of engineers.

Essential Functions

  • Stage, configure and connect IP Telephony Devices on the network and understand their use.
  • Assist with install placing, labeling phones and connecting telephony systems.
  • Receive and resolve end-user helpdesk questions while working with supervisor to implement a resolution.
  • Complete assigned Mitel Learning Systems trainings as directed by supervisor.
  • Understand network considerations when installing an IP telephone system and be able to execute tasks at supervisor’s direction
  • Understand telco and premise equipment cabling and to be able to cross connect services to bring systems into operation.
  • Test and verify system configuration using checklists and planning guide
  • Execute the duties given to him by mentor and supervisor as it relates to projects.
  • Complete research on solutions.
  • Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
  • Other duties as assigned 

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Active Listening - Ability to actively attend to, convey, and understand the questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company
  • policy.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Skills & Abilities

  • Education: Bachelor’s Degree (four-year college or university) (preferred)
  • Experience: Six months to one year of related experience
  • Certifications & Licenses: Any Mitel (preferred)
Equal Opportunity Employer - Disabled/Vets