Careers > Open Positions > Consulting Engineer

Consulting Engineer

West Des Moines, IA

19-02-161

Consulting Engineers are responsible for providing technical support and complex multiplatform solutions to our customers.  This position is dedicated on site to one of Heartland's customers.


Essential Functions

  • Work as a member of the HBS networking team that provides consultative and proactive project management support to HBS’s account base.
 
  • Obtain knowledge on other technologies, as directed by customer demand.
 
  • Provide sales consultants and fellow Engineers with network design assistance, review, validation, and optimization of systems and protocols.
 
  • Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
 
  • Attend and participate in weekly team calls as directed by the Team Lead.
 
  • Ability to work in a team atmosphere as both a leader and contributor as assigned.  At all times maintaining a professional and respectful demeanor.
 
  • Cross-Education/Mentoring of other Heartland Engineers or Technicians or related personnel.
 
  • Project management. HBS is awarded many large computer installation and support jobs. The Consulting Engineer, in many cases, is not only responsible for the installation of IT solutions but is responsible for its design and management.
 
 

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Active Listening - Ability to actively attend to, convey, and understand the questions of others.
  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer Oriented - Ability to take care of the customers’ needs while following company
 policy.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
 
 

Skills & Abilities

  • Education (preferred):
    • Bachelor's Degree (strongly preferred).
  • Experience (preferred):
    • Cisco Meraki switches, access points, and firewalls
    • Routing and switching (Vlans/ACLs)
    • Firewall configuration and troubleshooting (Meraki)
    • Experience with network monitoring tools
    • Experience supporting Windows 7/10 operating systems
    • Experience with VMware ESXi
    • Experience with Microsoft Server 2012 or newer
    • Experience with managing users/groups within Active Directory
    • Experience with group policy
    • Experience with GSuites
    • Experience troubleshooting printers
  • Certifications (preferred):
    • Network +
    • A+
    • CCNA
    • CMNA
Equal Opportunity Employer - Disabled/Vets