Careers > Open Positions > CRM Engineer III

CRM Engineer III

Little Chute, WI


This position will join the growing Business Productivity practice as a key member of the CRM/Dynamics365 group, focused on working with small to mid-size companies who are looking to adopt CRM/Dynamics365 and/or optimize their Microsoft investment. A successful candidate will be able to gracefully transition between multiple clients in a single day with excellent communication and organization skills. Quick wit and a healthy dash of quirkiness is a bonus!

Essential Functions

A rock star CRM/Dynamics365 Engineer will work with a variety of clients and businesses, focusing, but not limited to the following functions:
  • Participate in pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
  • Dedicate time to researching, evaluating and integrating new technologies related to Microsoft CRM applications (CRM, Dynamics365, Business Central, and the broader suite of Microsoft productivity applications)
  • Delight clients by delivering Microsoft-based solutions that simplify their business processes
  • Publish internal and external blog articles related to Microsoft CRM applications (CRM, Dynamics365, Business Central, and the broader suite of Microsoft productivity applications)
  • Plan, organize, and deliver projects on-time and within budget
  • Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication
  • Share, build, and follow team quality processes in projects and support activities
  • Engage actively and openly in relevant user groups to build your own skillset as well as the HBS brand in the marketplace
  • Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations 

Position Qualifications

  • Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems
  • Adaptability - Ability to work under pressure and deliver projects under tight timeframes
  • Coaching and Development - Ability to mentor other engineers and lead development efforts; seek out and embrace feedback from customers, peers, and leadership
  • Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form
  • Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved
  • Detail Oriented – Produce high quality work deliverables leveraging HBS methods/standards as well as industry best practices
  • Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions
  • Time Management - Strong time management skills; gracefully transition between multiple clients in a single day
  • Working Under Pressure – Desire to build and deliver solutions in a fast-paced consulting environment

Skills & Abilities

  • Education:
    • Bachelor’s Degree (four-year college or university) in business or related IT discipline required
  • Experience:
    • 8+ years’ professional IT experience designing, building and implementing enterprise applications with focus on CRM and productivity / collaboration technologies
    • Expertise implementing business applications as a billable consultant including CRM and ERP solutions
    • Experience with configuring Microsoft Dynamics CRM including security, organizations and business units entities, forms, workflows, reports, customizations, and integrations
    • Expertise in functional aspects of CRM applications including Sales, Service, and Marketing
    • Strong experience with ERP applications and integrations to CRM systems
    • Experience with needs analysis, software evaluation and selection, customization, and implementation
    • Integrations utilizing Scribe, SmartConnect, or KingswaySoft
  • Computer Skills:
    • Microsoft Dynamics CRM 2013, 2015, and Online; experience with Plugins and Web Resource development, required
  • Certifications & Licenses:
    • Active certifications in Microsoft Dynamics 365 / CRM, Office 365, SharePoint a plus
Equal Opportunity Employer - Disabled/Vets