Careers > Open Positions > CRM Marketing Consultant

CRM Marketing Consultant

Little Chute, WI


This position will join the growing Business Productivity practice as a key member of the Dynamics 365 group.  This role will help us expand our CRM practice into the Marketing workstream by working with small to mid-size companies who are looking to adopt Dynamics 365 and/or optimize their Microsoft investment. A successful candidate will be able to gracefully transition between multiple clients in a single day with excellent communication and organization skills. Quick wit and a healthy dash of quirkiness is a bonus!

Essential Functions

A rock star CRM Marketing Consultant will work with a variety of clients and businesses, focusing, but not limited to the following functions:
  • Participate in pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
  • Dedicate time to researching, evaluating and integrating new technologies related to Microsoft CRM applications (CRM, Dynamics365, Business Central, and the broader suite of Microsoft productivity applications)
  • Marketing experience using a CRM tool to enhance business results
  • Ability to educate clients on key business drivers while implementing the desired technology
  • Delight clients by delivering Microsoft-based solutions that simplify their business processes
  • Publish internal and external blog articles related to Microsoft CRM applications (CRM, Dynamics 365, Business Central, and the broader suite of Microsoft productivity applications)
  • Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication
  • Share, build, and follow team quality processes in projects and support activities
  • Engage actively and openly in relevant user groups to build your own skillset as well as the HBS brand in the marketplace
  • Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations 

Position Qualifications

  • Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems
  • Adaptability - Ability to work under pressure and deliver projects under tight timeframes
  • Coaching and Development - Ability to mentor other engineers and lead development efforts; seek out and embrace feedback from customers, peers, and leadership
  • Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form
  • Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved
  • Detail Oriented – Produce high quality work deliverables leveraging HBS methods/standards as well as industry best practices
  • Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions
  • Time Management - Strong time management skills; gracefully transition between multiple clients in a single day
  • Working Under Pressure – Desire to build and deliver solutions in a fast-paced consulting environment

Skills & Abilities

  • Education:
    • Bachelor’s Degree (four-year college or university) in business or related IT discipline required
  • Experience:
    • 5+ years’ professional experience in a Marketing function leveraging a CRM tool
    • Experience with needs analysis, software evaluation and selection, customization, and implementation
    • Previous experience ulitizing Scribe, SmartConnect, or KingswaySoft a bonus
  • Computer Skills:
    • Experience with CRM tools required
    • Microsoft Dynamics CRM (2013, 2015, and/or Online), preferred
  • Certifications & Licenses:
    • Active certifications in Microsoft Dynamics 365 / CRM,a plus
Equal Opportunity Employer - Disabled/Vets