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Customer Relationship Management Engineer


This position will join the Business Productivity practice as the Integration Lead within our Dynamics 365 group. As the Integration Lead, this role will explore new and emerging technologies within the Dynamics 365 for Sales, Power Apps, and overall Microsoft suite of tools.

Essential Functions

  • 1,250 annual billable hour expectation
  • Dedicate time to researching, evaluating, and integrating new technologies related to Microsoft Dynamics 365 applications (Dynamics 365 for Sales, Business Central, Power Apps, and the broader suite of Microsoft productivity applications)
  • Build proof of concept integration solutions to vet third party applications, validate customer requirements, and quickly evaluate potential solutions
  • Build subject matter expertise on the eOne SmartConnect tool and use it to deliver exceptional on premises to cloud CRM migrations as well as best in class integration points.
  • Participate in pre-sales activities including meeting prospective clients and using expertise to highlight how Microsoft technologies can solve everyday problems
  • Complete solution design, proposal writing, and project estimating tasks in support of presales activities
  • Delight clients by delivering Microsoft-based solutions that simplify their business processes
  • Publish internal and external blog articles related to Microsoft CRM applications (CRM, Dynamics 365, Business Central, and the broader suite of Microsoft productivity applications)
  • Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication
  • Share, build, and follow team quality processes in projects and support activities
  • Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace
  • Embrace new challenges in similar or parallel workstreams as needed

Position Qualifications

  • Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. This competency asks the question “How well do you really hear and understand what others are saying?”
  • Change Management: Change management looks at the ability of the individual to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
  • Communication: Ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
  • Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust.
  • Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
  • Initiative: Initiative looks at the ability of the individual to act and take steps to solve or settle an issue.
  • Relationship Building: Relationship building looks at the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers.
  • Self- Motivated: Self motivational skills looks at the ability of the individual to reach a goal or perform a task with little supervision or direction.
  • Time Management: Time management skills looks at the ability of the individual to effectively utilize available time for the completion of necessary job tasks.
  • Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress.

Skills & Abilities

Required Experience:
  • 5+ years' professional expereince/business acumen in a Sales or Marketing function leveraging a CRM tool
  • 3+ years’ experience with needs analysis, software evaluation and selection, customization, and implementation
  • Associate degree in business or related IT discipline, or equivalent work experience
  • Interface customization/configuration in Dynamics 365 for Sales or similar CRM tool
Preferred Experience:
  • 2+ years of consulting in a professional services organization
  • 1+ years of Project Management experience
  • Bachelor’s Degree (four-year college or university) in business or related IT discipline
  • Customization, configuration, and/or administration of Microsoft Dynamics CRM (2013, 2015, and/or Online)
  • Active certifications in Microsoft Dynamics 365 / CRM
  • Implementation of third-party plug-ins such as: Inogic tools, Scribe, SmartConnect, CRM Workflow, Microsoft Flow, or KingswaySoft
Equal Opportunity Employer - Disabled/Vets