Careers > Open Positions > Engineering Services Manager- Consulting Field Engineering

Engineering Services Manager- Consulting Field Engineering

Lisle, Il

18-02-181

Engineering Managers are responsible for leading a professional team of engineers to provide complex multiplatform solutions to our customers.
 


Essential Functions

  • Respond to service escalations the same day and be the final say in engineer deployment – ensure customer demands are met by working with Service and Engineering Team Leads to find necessary resources.
 
  • Ensure employee retention and reduce turnover.
 
  • Review engineering write offs and maintain less than 2% of hours are written off annually (equivalent to one week).
 
  • Work with the Director of Engineering Operations to establish and maintain procedures and documentation. Develop standard operating procedures for the engineering teams’ interaction with other departments (sales, project management, service, etc.).
 
  • Manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of your team.
 
  • Align training and professional development for team members to balance skills and overall workload, as well as work with the service department to minimize travel.
 
  • Participate in the interview process and voice opinions on hiring decisions.
 
  • Ensure development of career plans and education goals for engineers, including mentoring college interns or recent college grads. 
 
  • Be a key leader in the bi-weekly Team Lead conference call, utilizing insight from your team, and using this insight to forecast skill set and recruiting needs.
 
  • Participate in regional sales calls (if held) with your local offices to understand what is coming down the sales pipeline.  Ensure that deals are on track and/or that you are up to date on any engineering changes that are occurring within these projects.   
 
  • Provide leadership and mentoring to the engineering team and hold team meetings on a regular basis.
 
  • Communicate and ensure proper, uniform use of company systems.
  • Identify position moves/adds/changes and facilitate communications between human resources/recruiting and engineering supervisors/managers.  Evaluate employee performance and address any issues, in conjunction with human resources. 
 
  • Bill 1,200 hours per year, by filling in as needed during busy season.
 
  • Compile and deliver annual reviews of engineering team.  Hold quarterly reviews with each engineer to ensure continued growth of educational goals.
 
  • Maintain technical certifications in areas of technical expertise. 
 
  • Perform other duties, as assigned.
 
 
KEY PERFORMANCE INDICATORS (KPIs):
  • Manage schedules and staffing levels for your Engineers.
    • Achieve an average charge of 120-130 hours per engineer per month.
    • Ensure availability for signed proposals to begin work within 4 weeks.
    • Drive the deployment of the engineering team to achieve 1,450 hours as a minimum per engineer each year.

Position Qualifications

  • Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
  • Adaptability – Ability to adapt to change in the workplace.
  • Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Conflict Resolution – Ability to deal with others in an antagonistic situation.
  • Decision Making – Ability to make critical decisions while following company procedures.
  • Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate people.
  • Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
  • Leadership – Ability to influence others to perform their jobs effectively and to be responsiblefor making decisions.
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building – Ability to effectively build relationships with customers and co-workers.
  • Resource Management – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Time Management – Ability to utilize the available time to organize and complete work within given deadlines.
 
 

Skills & Abilities

  • Education: Associate’s Degree (two year college or university), required.
  • Experience: 3 to 5 years of related experience, required.
  • Certifications: MCSE: Server Infrastructure, VCP-DCV, required.
 
 
Equal Opportunity Employer - Disabled/Vets