Careers > Open Positions > Engineering Services Manager- Physical Security

Engineering Services Manager- Physical Security

Little Chute,WI


The Engineering Services Manager role will have 3 main areas of focus; Implementation, Presales, and managing the team.  This role is instrumental in helping to drive sales and charge hours and promote growth within their respective team.

Essential Functions

  • Respond to service escalations the same day and be the final say in engineer deployment – ensure customer demands are met by working with Service and Engineering Team Leads to find necessary resources.
  • Ensure employee retention and reduce turnover.
  • Review engineering write offs and maintain less than 2% of hours are written off annually (equivalent to one week).
  • Work with the Director of Engineering- Collaboration to establish and maintain procedures and documentation. Develop standard operating procedures for the engineering teams’ interaction with other departments (sales, project management, service, etc.).
  • Manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of your team.
  •  Align training and professional development for team members to balance skills and overall workload, as well as work with the service department to minimize travel.
  • Participate in the interview process and voice opinions on hiring decisions.
  • Ensure development of career plans and education goals for engineers, including mentoring college interns or recent college grads.
  • Be a key leader in the bi-weekly Team Lead conference call, utilizing insight from your team, and using this insight to forecast skill set and recruiting needs.
  • Participate in regional sales calls (if held) with your local offices to understand what is coming down the sales pipeline. Ensure that deals are on track and/or that you are up to date on any engineering changes that are occurring within these projects.
  • Provide leadership and mentoring to the engineering team and hold team meetings on a regular basis.
  • Communicate and ensure proper, uniform use of company systems.
  • Identify position moves/adds/changes and facilitate communications between human resources/recruiting and engineering supervisors/managers. Evaluate employee performance and address any issues, in conjunction with human resources.
  • Bill 1,200 hours per year, by filling in as needed during busy season.
  • Compile and deliver annual reviews of engineering team. Hold quarterly reviews with each engineer to ensure continued growth of educational goals.
  • Maintain technical certifications in areas of technical expertise.
  • Perform other duties, as assigned.

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his\her actions
  • Adaptability - Ability to fit into a changing environment
  • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
  • Decision Making - Selecting an effective course of action while controlling resources and expenditures
  • Ethical - Ability to be guided by the company’s accepted principles of moral conduct
  • Leadership: Leadership skills looks at how well the individual motivates and guides others to ensure performance in accordance with clear expectations and goals. It involves attracting, supporting, developing, and retaining a talented and diverse workforce. This competency asks the question
  • Organized - Ability of an individual to be structured and methodical in working skills 
  • Persistence - Ability to continue in a course of action in the face of adversity
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge

Skills & Abilities

Required Experience:
  • 5+ years in a technical related field
Preferred Experience:
  • 6-8 years in a technical related field
  • 4+ years’ experience working as a consultant
  • 3+ years working in a leadership role
Required Skills, Education and/ or Certifications required:
  • Driver’s License
  • Bachelor’s degree or equivalent education/certifications
  • Strong networking skills
  • Strong server installation, maintenance, and support skills
  • Skills in one or more Physical Security’s Access Control or Video Surveillance supported solutions
Preferred Skills, Education and/ or Certifications required:
  • Bachelor’s degree
  • Technology specific level certifications (Video Surveillance and/or Door Access)
  • Skills in Milestone, Verkada, Open Options, AMAG
  • Milestone certification
  • Access Control certification
Equal Opportunity Employer - Disabled/Vets