Careers > Open Positions > IT Support Engineer

IT Support Engineer

Little Chute, WI


The IT Support Engineer specializes in service and support for Heartland Technology Group employees and internal IT systems. The primary duties include developing and maintaining internal IT systems. Planning, coordinating, and executing new technology solutions and upgrades of existing systems. Working directly with Internal IT Support Engineers and end users to troubleshoot and resolve IT related issues that cannot be resolved by other Internal IT Support Engineers.

Essential Functions

  • Daily administration of Internal VMWare environment including resource management and performance monitoring.
  • Daily administration of Exchange environment including account creation, mailbox and group administration, and patch management.
  • Daily administration of end user utility servers (RDS, DFS, Veeam).
  • Daily administration of Active Directory including account creation and termination, access rights management, group policy management and account administration.
  • Daily administration of server and data backups including job monitoring, troubleshooting and data restores.
  • Daily administration of network infrastructure including Meraki wireless network.
  • Daily administration of building access security system including card account creation, manage and monitor area building access within the security system, card termination and replacement.
  • RDS Server administration.
  • Coordinate and execute patching and hardware maintenance for internal server systems
  • Analyze and recommend process and system improvements to resolve recurring user issues and to facilitate company needs.
  • Internal Project coordination, development and execution. Including Server and Enterprise Software upgrades, new technology implementation and process improvements.
  • Work with Internal Systems and Support Manager to assist with departmental issues and concerns.
  • Mentor the Internal System Engineers in their day-to-day tasks.

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Adaptability - Ability to adapt to change in the workplace.
  • Autonomy - Ability to work independently with minimal supervision.
  • Communication - Ability to communicate orally or in writing clearly, concisely, and efficiently.
  • Customer Oriented - Ability to take care of the customers’ needs while following company policy.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Efficiency – Ability to perform tasks and resolve issues in a quick and timely fashion.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Organized - Possessing the trait of being organized or following a systematic method.
  • Presentation Skills - Ability to effectively present information publicly.
  • Prioritization – Ability to prioritize tasks based on levels of importance or criticality.
  • Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.
  • Time Management - Ability to utilize the available time to organize and complete work.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Skills & Abilities

Required Experience:
  • 5 years of related work experience.
  • Windows Server 2012/2016, VMware ESX Server, VMware VSphere, Vreplicator, Meraki Wireless Networks, Remote Desktop Services, Microsoft Office Suite, Windows 7/8/10
  • Server and Network hardware troubleshooting and repair.
  • Bachelor's Degree (four year college or university)
  • MCSA: Windows Server 2012
Equal Opportunity Employer - Disabled/Vets