Careers > Open Positions > Managed Services Engineer III

Managed Services Engineer III

Little Chute, WI


The NOC III engineer will bridge the gap between our current Managed Service Team and Field Engineering Teams.  This role will be responsible for monitoring, maintaining, and servicing of customer networking and server environments.    The goal of this role is to improve our time to response for critical customer issues and create a more complete managed services offerings for our mid-size and enterprise client base

Essential Functions

  • Work as a member of the HBS Managed Services team being a leader and contributor that provides consultative and proactive support to HBS’s account base.
  • Work closely with the Enterprise and SMB engineering teams to understand client design requirements and ensure systems and networking maintenance aligns with HBS best practices.
  • Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
  • Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
  • Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
  • Maintain customer documentation for ongoing changes.
  • Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
  • Provision and optimize HBS’s monitoring and ticketing solutions to best support our clients and HBS engineer teams.
  • Provide a quality customer experience as measured by our customer satisfaction survey tools.
  • Provide direct technical support to customers through email, phone calls, and ticketing system.
  • Participate in an on call after hour’s rotation.
  • Attend and participate in bi-weekly managed services meetings as well as customer meetings.

Position Qualifications

  • Accountability - Ability to accept responsibility and account for his\her actions 
  • Adaptability - Ability to fit into a changing environment 
  • Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
  • Applied Learning- Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience
  • Decision Making - Selecting an effective course of action while controlling resources and expenditures
  • Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant   
  • Ethical - Ability to be guided by the company’s accepted principles of moral conduct 
  • Interpersonal- Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
  • Organized - Ability of an individual to be structured and methodical in working skills   
  • Persistence - Ability to continue in a course of action in the face of adversity 
  • Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge

Skills & Abilities

Required Experience:
  • 3+ years in a technical related field  
Preferred Experience:
  • 3-5 years in a technical related field  
  • 3+ years’ experience working as a consultant  
Required Skills, Education and/ or Certifications:
  • Bachelor’s Degree or equivalent certifications
  • Experienced in configuring and supporting Microsoft on premises and cloud infrastructure        products.
  • Supporting Cisco, HPE, Palo Alto networking.
  • VMware vSphere best practices.
Preferred Skills, Education and/ or Certifications:
  • At least two or more Professional level certifications
  • Installing and supporting Cisco, HPE, or Dell servers and storage
  • Data Center / Core configuration, and implementation utilizing Cisco Nexus Architecture (9K, 7K, 6K, 5K, 3K, 2K, 1000V).
  • Ticket system and NOC software experience.
  • Familiarity or experience with:
  • Simplivity
  • Nutanix
  • Palo Alto
  • Citrix
  • VMware vSphere
  • Nimble Storage
Equal Opportunity Employer - Disabled/Vets

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