Careers > Open Positions > Senior Business Analyst

Senior Business Analyst

Little Chute/Pewaukee WI



At Heartland, you’ll be able to achieve your full potential through innovation and life-long learning!  A successful Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and a great customer experience for one or more solution domains both on a presales and project delivery basis.  You’ll be able to deepen your skills while working on challenging projects.
Primary responsibilities include understanding the customer’s needs, communicating the needs, collaborating with HBS’ technical staff in the delivery of solutions, performing quality assurance activities, training, and implementation coordination.
Your accomplishments will include improving customer workflow, information availability and/or profitability through the use of technology.
As a Business Analyst, you’ll be highly visible, interacting with individuals of all levels throughout HBS as well as our client organizations.

Culture fit (CORE Values)

  • Do what’s right, always.
  • Serve others in trusting, respectful relationships.
  • Deliver a great experience (externally and internally).
  • Find a solution and lesson; not a problem and fault.
  • Practice endless personal growth.
  • Be tenacious about continuous improvement.
  • Together we celebrate our successes and make it fun.
  • Deliver results. 

Essential Functions

  • Presales support:
    • Meet with customers in order to understand their needs and budgetary requirements.
    • Coordinate additional internal and external resources, as needed, to provide expert input with respect to solution recommendations and estimates to meet the customer’s needs.
    • Convey customer requirements with HBS’ lead architects in order to design, estimate, and propose a solution.
    • Write proposals utilizing templates, examples, and mentorship.
    • Mentor assistance with initial scoping, proposals, and coordination of resources during the presales cycle.
    • Coordinate the proposal delivery to sales.
    • Maintain a good relationship with sales representatives.
    • Educate sales on current trends and HBS’ offerings.
  • Project Delivery:
    • Analyze customer business needs and develop business requirements to address these needs.
    • Strong ability to lead customers through the requirements process with multiple techniques including decomposition, prototyping, current state / target state mapping, and other techniques.
    • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
    • Write clear and concise feature specifications.
    • Utilize HBS’ project tools and standards for project execution. Foster agile principles and methods for requirements gathering.
    • Effectively communicate project statuses with team and management.
    • Work with pre-established subcontractors, communicating requirements and coordinating schedules.
    • Participate in the development and execution of test plans.
    • Participate in implementation planning and execution.
    • Prepare training materials and provide training to customers and project team members.
  • Actively participate in professional communities, community forums, groups related to technology solution(s) supported by HBS.
  • Actively participate in the continued review and update of HBS’ standard methodologies in order to gain efficiencies and improve communications both within HBS and with HBS’ customers.
  • Interact with all levels of employees and management.
  • On occasion, travel, up to 25% of your time, may be required to service customers.

Position Qualifications

  • Accuracy: Ability to produce high quality work deliverables leveraging industry best practices.
  • Analytical skills – Strong abilities required to effectively interpret customer business needs and translating them into application and operational requirements, resolving complex technical and business problems.
  • Communication - Strong written, verbal and non-verbal communication skills, especially conveying complex information in an understandable manner.
  • Conceptual Thinker – ability to identify patterns or connections between ideas or situations that are not obviously related.
  • Customer Oriented – Services both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns and building trust.
  • Detail Oriented – Pays meticulous attention to all aspects of a project as exhibited.
  • Leadership skills: Ability to motivate and guide others to ensure performance is in accordance with clear expectations and goals.  Delegating and mentoring others is required.
  • Presentation skills:  Ability to effectively conduct formal and informal presentations in both small and large group settings.
  • Problem Solving – Strong abilities required to recognize courses of action that can be taken to handle problems or complex requirements and applying contingency plans for resolution.
  • Project Management: Ability to demonstrate an understanding of process engineering, planning, organizing, staffing, directing and controlling work tasks. 
  • Responsible – Trustworthy as an individual
  • Self-Motivated – Performs tasks with little supervision or direction
  • System Analysis – Effectively determines how a system should work and how changes in conditions, operations and the environment will affect outcomes. Ability to quickly learn new technologies to deliver solutions
  • Time Management: Ability to effectively utilize available time for managing multiple tasks/projects simultaneously.

Skills & Abilities

  • Required: Bachelor’s Degree (four year college or university) in Business or I.T. related discipline
  • Required: 6+ years related experience performing software analysis and requirements gathering
  • Required: Experience implementing public facing websites or internal intranets leveraging content management systems (CMS) or Microsoft SharePoint
  • Preferred: Quality Assurance experience implementing software systems
  • Preferred: Expertise in Professional Services or similar client facing roles in a client / vendor relationship
Computer Skills
  • Required: Basic knowledge of website build concepts such as URL, domains, CMS tools, DNS, CSS, responsive design, etc.
  • Required: Strong skills with Microsoft Office 365 products including (Word, Excel, PowerPoint, Visio, Outlook, Skype, SharePoint)
  • Preferred: SQL query expertise
Certifications and Licenses
  • Preferred: Certified Business Analyst Professional or similar certification
Equal Opportunity Employer - Disabled/Vets