Careers > Open Positions > Video Surveillance and Access Control Technician

Video Surveillance and Access Control Technician

Eau Claire, WI

19-02-103

This position is responsible for providing design, installation, and technical support for video surveillance and/or door access solutions to our customers
 


Essential Functions

  • Work as a member of the HBS Physical Security Team that provides consultative and proactive project management support to HBS’s account base.
 
  • Obtain knowledge on other technologies, as directed by customer demand.
 
  • Provide sales consultants and fellow Engineers with network design assistance, review, validation, and optimization of systems and protocols.
 
  • Contribute to product selection and research, configuration standards and best practices and educate our sales teams on these products and services so that they can sell them.
 
  • Attend and participate in weekly team calls as directed by the Team Lead.
 
  • Ability to work in a team atmosphere as both a leader and contributor as assigned. At all times maintaining a professional and respectful demeanor.
 
  • Cross-Education/Mentoring of other Heartland Engineers or Technicians or related personnel.
 
  • Project management. HBS is awarded many large computer installation and support jobs. The Consulting Engineer, in many cases, is not only responsible for the installation of IT solutions but is responsible for its design and management.
 
 

Position Qualifications

  • Accountability:  Accountability looks at the extent to which an individual is willing to accept responsibility. This competency asks the question “How do you look at responsibility for your work?”
  • Active Listening: Active listening looks at the extent to which an individual actively attends to, conveys, and understands the comments and questions of others. This competency asks the question “How well do you really hear and understand what others are saying?”
  • Adaptability: Adaptability looks at the extent to which an individual can fit into a changing working environment. This competency asks the question “How readily can you adapt your way of working or thinking in response to changing workplace conditions?”
  • Communication, Oral: Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in conversations in order to clearly understand others' message and intent, and receives and processes feedback. This competency asks the question “How well do you send verbal messages and listen to people’s responses in order to convey information?”
  • Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust. This competency asks the question “How well do you understand the viewpoint and objectives of the client and attempt to build and maintain long-term relationships with the client?”
  • Decision Making: Decision making skills look at the ability of the individual to select an effective course of action while controlling resources and expenditures. This competency asks the question “How well do you evaluate information and decide on an appropriate course of action?”
  • Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems. This competency asks the question “How effectively can you think through an issue and develop a solution to a problem?”
  • Working Under Pressure: Working under pressure looks at the ability of the individual to maintain composure when exposed to stress. This competency asks the question “How well do you handle stress in workplace situations?”

Skills & Abilities

Required Experience:
  • 8 or more years related experience
  • Experience with Video Surveillance systems and associated hardware/software
  • IT experience in networking and Windows highly recommended (preferred)
  • Experience with basic hand and power tools Excellent customer service skills
  • Team oriented and knowledge contributor
  • Ability to prioritize requirements and meet deadlines
Preferred Experience:
  • Experience with Access Control systems and associated hardware/software
  • Experience participating AND leading projects
Required Skills, Education and/ or Certifications required:
  • High School Diploma (required)
Preferred Skills, Education and/ or Certifications required:
  • Associate's Degree or higher (preferred)
  • Milestone Certified Integration Technician (preferred)
  • Milestone Certified Design Engineer (preferred)
  • Axis Certified Professional (preferred)
  • Wisenet Certified Professional (preferred)
  • Open Options DNA Fusion certification (preferred)
  • AMAG Symmetry Associate certification (preferred)
Equal Opportunity Employer - Disabled/Vets

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