HBSMICROSOFT
Microsoft Licensing Welcome
Thank you for choosing HBS as your Microsoft Licensing provider.
Welcome
As a valued Microsoft Cloud Solution Provider (“CSP”) licensing customer of HBS, we welcome you to take advantage of the HBS Microsoft Cloud Licensing Management Portal. This portal allows you to modify your existing Microsoft cloud subscription quantities any time of day.
Choose from the following content options:
Invoice Overview
Invoice Overview
Invoices are delivered ad the 15th of the month and may contain any seat-based licenses, Azure Reserved Instances, Azure pay-as-you-go consumption (broken down by Service Name), and/or one-time on-prem perpetual purchases. Each line item will reference the billing cycle (full month, full year, prorated month/year).
Sample Invoice: Seat-Based
Sample Invoice: Azure Pay-As-You-Go Consumption
Please work with your HBS Solutions Consultant to discuss or address any invoice concerns.
Self-Service Portal
Self-Service Portal
HBS’s self-service Microsoft CSP Subscription and Billing Management portal allows you to modify your existing Microsoft cloud subscription quantities at any time of day. It leverages your Azure Active Directory to prevent the need for additional username and password management. Invitations to access the self-service portal is initiated by HBS’s Microsoft Licensing Team.
This portal will allow you to:
- View and manage all your subscription licenses managed by HBS
- Adjust seat quantities effective immediately, upon renewal, or at custom date
- View and download your Azure consumption (if applicable)
- Preview the available quantity of your Microsoft cloud licenses
- Shortcut back to your Microsoft 365 admin center for further licensing administration
Break - Fix Support
Break-Fix Support
HBS offers reactive, break/fix support services for Microsoft-caused issues for cloud products purchased through Microsoft CSP. These services are not designed to replace the ongoing consultation or support you may receive from a dedicated Engineer or Consultant.
This service is limited to three authorized contacts in your company. HBS will be in touch to identify who should be those individuals.
Engaging our team for support:
- Contact the HBS Microsoft CSP Help Desk via phone or email provided in your welcome email. Emails will automatically generate an HBS service ticket in which all communication will be documented.
- HBS Help Desk Engineer assess severity based on info provided in the initial email/call:
| Priority | Definition | Response Time | Resolution Time | Escalation Time |
|---|---|---|---|---|
| 0/1 | Urgent – Site down. Operation of a critical business system is stopped or severely restricted, stopping production or operations. No workaround is available. |
1 hour | ASAP Best Effort |
2 hours |
| 2 | High – Site at risk or performance severely degraded. Operation of a critical business system is stopped or severely restricted but does not stop production or operations. No workarounds or short-term workarounds are available, but restricted operations can continue. | 4 hours | ASAP Best Effort |
8 hours |
| 3 | Medium – Performance impaired. Problems that impair the operation of the CUSTOMER’S existing system, yet most business operations remain function. This can be a minor problem with no major effect on business operations, or a major problem where an acceptable workaround exists. | 8 hours | ASAP Best Effort |
24 hours |
| 4 | Low – General assistance. Business process can continue, one user affected. Information or assistance on product capabilities, installation, or configuration. There is minimal impact on business process | 24 hours | ASAP Best Effort |
72 hours |
3. Customer receives email update once ticket is assigned
4. HBS Engineer collects basic info (issue overview, screenshots, etc) by phone, preferably, if number is provided.
5. HBS Engineer provides initial troubleshooting and then determines escalation path:
| Path 1: Troubleshoot internally | Path 2: HBS-Owned Escalation to Microsoft | Path 3: Customer-Owned Escalation to Microsoft |
|---|---|---|
| 1. HBS Help Desk Engineer performs troubleshoot towards resolution independently through an HBS Field Engineer, or via an HBS Subject Matter Expert | 1. HBS opens support ticket with Microsoft 2. HBS introduces customer to Microsoft engineer 3. HBS assist in the troubleshooting with Microsoft and the Customer | 1. HBS opens support ticket with Microsoft |
6. Upon resolution, if root cause is not Microsoft-caused, customer is subject to applicable hourly rates* for efforts.
| Microsoft Caused Examples | Non-Microsoft Caused Examples |
|---|---|
| Errors Bugs Patches Update incompatibility |
Security changes Roadmap upgrades Design engineering Setup, customization, or configuration changes Issues caused by customer misconfiguration Incompatibility with 3rd party hardware or software Implementation support Admin portal training User license creation License quantity and adjustments |
*Exception: If customer elects to bypass troubleshooting with HBS’s skilled Engineers and prefers to troubleshoot themselves with Microsoft.
User Management
User Management
- Add a new employee to Microsoft 365: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/add-new-employee?view=o365-worldwide
- Assign Microsoft 365 licenses to users: https://learn.microsoft.com/en-us/microsoft-365/admin/manage/assign-licenses-to-users?view=o365-worldwide
- Assign admin roles in the Microsoft 365 admin center: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/assign-admin-roles?view=o365-worldwide#assign-admin-roles
- Overview: Remove a former employee and secure data: https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/remove-former-employee?view=o365-worldwide
- View licenses & assignments:
Log into portal.office.com
- Navigate to Billing > Licenses
- Click a product name to view, export or add a user to that product
- Navigate to Users > Active Users
- View or Export Users
Free Annual Microsoft Licensing & Productivity Tools Review
Free Annual Microsoft Licensing & Productivity Tools Review
To continue to maximize your investment, we recommend taking advantage of two different free consultations:
Microsoft Licensing Review:
- 30-minute consultation with an HBS Microsoft Licensing Consultant.
- Occurs 2-3 months prior to your renewal date.
- Topics covered:
- Review of current licensing, what is included and being used
- Discuss applicable changes to products & licensing models
- Discuss customer technology goals for the coming year
- Outline options to migrate to more robust product(s)
- License Assignment
- Review assigned vs unassigned seats
- Identify user vs shared mailbox opportunities
- Next Steps
- Review and clean-up of “Active User” list
- Assessment of on-premise licensing
- Deeper dive on Total Cost of Ownerships
Microsoft Productivity Tools Review:
- 45-minute consultation with a HBS Microsoft Solution Architect.
- Occurs within 8-12 months of licensing any new Microsoft 365 or Office 365 product.
- Topics covered:
- Now you own it!
- Review all capabilities of your Microsoft cloud product(s)
- Big impact with little investment
- Discuss ‘rapid implementation’ offerings to quickly get the most of your licensing
- Now you own it!
