HBSMANAGED ONE
Managed IT Help Desk
Managed IT support by certified, knowledgeable technicians. At your service—every day, any time.
24x7 IT Help Desk services. 365 days a year. All U.S. based.
Technical support. Troubleshooting. Updates and installation. Outsourcing IT help desk services allows you to not only support your team, but enhance their experience with your technology. All while improving efficiency and freeing up your own time to focus on the work that makes the biggest impact on your organization’s growth.
HBS IT Help Desk services empower your team with:
- Round-the-clock remote IT support from U.S.-based technicians
- A team of experts, serving as a seamless extension of your own staff
- The right level of support to fit the exact needs of your organization
The HBS sales team is ready to help you determine the right level of IT Help Desk service to fit your organization. Reach out to schedule a free consultation. Talk to Sales
It's all on you.
Ready for help?
You need the support. We have the experts. Lean on our managed services team to get the work done.
IT Help Desk
Our IT Help Desk Services
From simple call center support to advanced, custom-engineered solutions, HBS will tailor our managed IT support to your needs. We’ve made it simple for you to engage with remote IT support at the level that makes the most sense for your organization.
24x7 Software Monitoring
Monitoring of your systems, all day, every day. We’ll proactively address issues before they even have a chance to become service requests.
Patch Management
Regular application of Windows updates to ensure security and performance.
Automated Disk Cleanup
Always-on disk cleanup and space optimization to improve the performance and efficiency of your systems.
Monthly Reporting
Get complete visibility into the functioning of your systems with regular, easy-to-understand reporting.
Managed Administration
Our team will handle day-to-day IT system administration tasks, such as authorization, user account provisioning and password management.
Managed One Service Tiers: IT Help Desk
IT Help Desk Base
- 24x7 Monitoring
- Patch Management (Windows Updates)
- Automated Disk Cleanup
- Monthly Reporting
- Administration
- Remote Support
IT Help Desk Preferred
- 24x7 Monitoring
- Patch Management (Windows Updates)
- Automated Disk Cleanup
- Monthly Reporting
- Administration
- Remote Support: Level 1 and 2 Help Desk
IT Help Desk Premier
- 24x7 Monitoring
- Patch Management (Windows Updates)
- Automated Disk Cleanup
- Monthly Reporting
- Administration
- Remote Support: Unlimited
Why HBS IT Help Desk?
Flat-Rate Monthly Billing
HBS provides all IT Help Desk solutions at a fixed monthly rate for simple, predictable billing.
U.S.-Based, Trained and Certified Technicians
You’ll always receive support from technicians who are highly trained and certified—and who thrive on helping your people succeed.
Ensure Business Continuity
Your organization relies on its technology. We take our responsibility to keep you up and running seriously. HBS adheres to all best practices in documenting and preserving your information and technical assets—so you can rest assured that you’ll have continuity of service, even in cases of disaster or personnel change.
Interested in HBS IT Help Desk?
Request a complimentary quote today.
