All services described in this catalog are governed by the HBS Managed Services Agreement and the terms of your executed Service Order. This catalog defines, clarifies, and governs the services referenced in your proposal and quote.
Support, Response Times & Contact
How to Reach the Service Desk
Tickets submitted by phone are answered 24x7. Calls outside normal business hours will be subject to after-hours fees. Tickets submitted by email or web portal outside normal business hours (7:00 AM – 6:00 PM CST) are reviewed and addressed the next business day, excluding public holidays.
Response Time Objectives
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