Heartland Business Systems Named 2026 Cisco Services and Software Excellence Partner of the Year for the Central Area
Cisco recognizes HBS for record growth, live Cisco IQ data in client business reviews, and Enterprise Agreement lifecycle results.
VANCOUVER, BRITISH COLUMBIA — Heartland Business Systems (HBS) has been named the Cisco 2026 Central Area Services and Software Excellence Partner of the Year at the Cisco Partner Summit. Cisco selected HBS, a Cisco Preferred Partner across five Cisco portfolios, for a record-setting fiscal year 2026, its approach to software adoption, and the proactive service it delivers through Cisco IQ.
The annual Cisco Partner Summit awards recognize top-performing partners across the globe who demonstrate exceptional innovation, business growth, customer outcome realization, and strategic alignment with Cisco’s technology vision.
"Winning Cisco’s Central Area Services and Software Excellence Partner of the Year is a tremendous validation of our team’s relentless focus on driving tangible business outcomes for our clients. By eliminating traditional licensing friction, standardizing Cisco IQ telemetry and operationalizing our structured lifecycle adoption framework, we’ve empowered our clients to unlock the maximum potential of their Cisco investments.
Our partnership with Cisco has never been stronger, and we look forward to scaling this momentum.”
- Michael P. Nolan, HBS Chief Commercial Officer
How HBS Earned the Award
- Record Growth. HBS closed Cisco’s fiscal year 2026 up 17.3% year over year, following 27% growth in fiscal 2025. That growth moved HBS into the highest tier of the Cisco 360 Partner Program.
- Live data in every business review. Quarterly business reviews are interactive working sessions built on live Cisco IQ telemetry. Clients see product-level last-day-of-support dates and how their environment compares with industry peers.
- A clear path to adoption. The HBS lifecycle adoption framework moves clients through more than 100 technology use cases across Cisco ISE, Catalyst Center, SD-WAN and Duo.
- Speed at scale. In a single 60-day window, the HBS team delivered 20 client business reviews and 11 Enterprise Agreement onboarding sessions.
- Public sector results. A state government agency took its Duo Security Enterprise Agreement from first deployment to full adoption with HBS. More than 75% of users are enrolled, and Duo now protects 15+ core applications.
Reimagining the Lifecycle Experience with Cisco IQ
HBS builds Cisco IQ directly into how clients govern their technology. Executive reviews run on live telemetry. IT leaders see aging infrastructure, software release conformance, priority security vulnerabilities, and industry peer benchmarks as they stand today.
The HBS Cisco EA team, led by Gabe Miller, is dedicated to providing measurable business outcomes for our clients at every stage of their agreement. The team made Digital Customer Consent and IQ Link connectivity standard steps in every client onboarding. That creates an automated link between each client’s business goals and the technical work that delivers them.
"Heartland Business Systems exemplifies what it means to be a modern, customer-centric services partner. HBS doesn’t just sell technology. They ensure every client actively consumes and realizes value from every software suite they own. Their discipline in operationalizing Cisco IQ, scaling Enterprise Agreements and elevating customers into Cisco Support Standard sets an industry benchmark for the entire Americas partner ecosystem.”
- Nicole Ivy, Cisco Partner Account Executive for Software and Services
Strategic Alignment and Managed Services Growth
HBS was an early adopter of Cisco’s programmatic Managed Service Provider (MSP) pricing. It built Cisco Secure Access and Cisco’s advanced Security Suites into its core managed services catalog. Clients get Cisco security as a predictable recurring service, and HBS has moved more of its Cisco business from one-time deals to recurring revenue.
Schedule a business review with HBS to see your Cisco environment through live Cisco IQ data.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Cisco’s purpose is to power an inclusive future for all by helping customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals.
About HBS
HBS is a premier provider of customized technology solutions, cybersecurity, and IT services. Through end-to-end technology, cybersecurity, and managed services solutions, HBS empowers organizations of all sizes, in diverse industries, to realize the full potential of their people, processes and technology. Backed by a team of highly skilled experts and relationships with leading technology manufacturers, HBS helps organizations drive growth, inspire innovation, and strengthen security.
