Managed IT Help Desk

Managed IT support by certified, knowledgeable technicians. At your service—every day, any time.

24x7 IT Help Desk services. 365 days a year. All U.S. based.

Technical support. Troubleshooting. Updates and installation. Outsourcing IT help desk services allows you to not only support your team, but enhance their experience with your technology. All while improving efficiency and freeing up your own time to focus on the work that makes the biggest impact on your organization’s growth. 

HBS IT Help Desk services empower your team with: 

  • Round-the-clock remote IT support from U.S.-based technicians 
  • A team of experts, serving as a seamless extension of your own staff 
  • The right level of support to fit the exact needs of your organization 

The HBS sales team is ready to help you determine the right level of IT Help Desk service to fit your organization. Reach out to schedule a free consultation. Talk to Sales

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IT Help Desk

Our IT Help Desk Services

From simple call center support to advanced, custom-engineered solutions, HBS will tailor our managed IT support to your needs. We’ve made it simple for you to engage with remote IT support at the level that makes the most sense for your organization. 

24x7 Software Monitoring

Monitoring of your systems, all day, every day. We’ll proactively address issues before they even have a chance to become service requests.

Patch Management

Regular application of Windows updates to ensure security and performance. 

Automated Disk Cleanup

Always-on disk cleanup and space optimization to improve the performance and efficiency of your systems.

Monthly Reporting

Get complete visibility into the functioning of your systems with regular, easy-to-understand reporting.

Managed Administration

Our team will handle day-to-day IT system administration tasks, such as authorization, user account provisioning and password management.

Managed One Service Tiers: IT Help Desk

IT Help Desk Base

  • 24x7 Monitoring
  • Patch Management (Windows Updates)
  • Automated Disk Cleanup
  • Monthly Reporting
  • Administration
  • Remote Support

IT Help Desk Preferred

  • 24x7 Monitoring
  • Patch Management (Windows Updates)
  • Automated Disk Cleanup
  • Monthly Reporting
  • Administration
  • Remote Support: Level 1 and 2 Help Desk

IT Help Desk Premier

  • 24x7 Monitoring
  • Patch Management (Windows Updates)
  • Automated Disk Cleanup
  • Monthly Reporting
  • Administration
  • Remote Support: Unlimited

Why HBS IT Help Desk?

Flat-Rate Monthly Billing 

HBS provides all IT Help Desk solutions at a fixed monthly rate for simple, predictable billing.  

U.S.-Based, Trained and Certified Technicians

You’ll always receive support from technicians who are highly trained and certified—and who thrive on helping your people succeed. 

Ensure Business Continuity

Your organization relies on its technology. We take our responsibility to keep you up and running seriously. HBS adheres to all best practices in documenting and preserving your information and technical assets—so you can rest assured that you’ll have continuity of service, even in cases of disaster or personnel change. 

The biggest benefit when working with HBS is their friendly service and the ability to remote in and address technology issues. HBS has been in the business for a long time and has a proven record; they're not going anywhere.

Interested in HBS IT Help Desk?

Request a complimentary quote today.